NewVoiceMedia Announces British Patent

Hosted contact center provider NewVoiceMedia has announced that it has been granted a UK patent for its Computer-Telephony Integration as a Service. From today, any call center can implement the handling by using an 08XX number and renting the NewVoiceMedia service as on-demand. "There's no new hardware or software integration required, and users can still use their existing switch," NewVoice officials say. [click heading for more]