Hosted contact center provider NewVoiceMedia has announced that it has been granted a UK patent for its Computer-Telephony Integration as a Service. From today, any call center can implement the handling by using an 08XX number and renting the NewVoiceMedia service as on-demand. "There's no new hardware or software integration required, and users can still use their existing switch," NewVoice officials say. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺