Not previously known for being on the cutting edge of Silicone valley, Reigate and Banstead Borough Council has decided to opt for a 21st century solution for its automated payment transactions.
The council has taken on Telephonetics VIP speech self service solution which is the latest in speech recognition and voice automation payment methods to service around 50,000 homes in Reigate and Banstead with approximately 127,000 residents .
The system will be introduced gradually, at first the Council will use the speech self service technology to process payment transactions such as parking fines or council tax bills. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺