Tuesday
Sep022008
Speech technology improves service at council
Tuesday, September 2, 2008 at 10:34AM Tweet
Warwickshire County Council employees have entered their names into a new speech recognition system, to automatically direct customers to the person they want to speak to.
The speech technology, by Macfarlane, will ask incoming customer calls for the name of the person they wish to speak to.
The system will then match them to names contained in its database, and route calls through to the correct telephone extensions. [click heading for more]
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