Warwickshire County Council employees have entered their names into a new speech recognition system, to automatically direct customers to the person they want to speak to.
The speech technology, by Macfarlane, will ask incoming customer calls for the name of the person they wish to speak to.
The system will then match them to names contained in its database, and route calls through to the correct telephone extensions. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺