Lyrix and Loquendo Partner for Improved Speech Recognition

In a bid to further improve the functionality of their Mobiso service, Lyrix, a provider of speech-enabled collaboration solutions for large and distributed enterprises, has partnered with speech technologies provider Loquendo.   Lyrix’s speech-enhanced directories are used for Speech Attendants and Speech-assisted Mobile Address Books. The company’s PeopleFind platform also helps businesses with increasingly on the go workers to more efficiently communicate while also reducing costs.

Speech technology improves service at council

Warwickshire County Council employees have entered their names into a new speech recognition system, to automatically direct customers to the person they want to speak to.

The speech technology, by Macfarlane, will ask incoming customer calls for the name of the person they wish to speak to.

The system will then match them to names contained in its database, and route calls through to the correct telephone extensions. [click heading for more]

Warwickshire Council deploys automated Speech Dialler to drive service efficiency

[nik's note: they say "Dialler" but it seems they really mean "Auto Attendant". Oh well, it seems speech technology still remains a mystery to some... ]

Warwickshire County Council (WCC) has invested in a Macfarlane automated Speech Dialler in the latest stage of its Service Transformation programme. The Dialler will answer incoming customer calls with an automated greeting and then ask callers for the name of the person they wish to speak to. Using advanced speech recognition techniques, the system will then match spoken names to those contained in its database, and route calls through to the correct telephone extensions. [click heading for more]