Eckoh plc, the UK’s largest provider of hosted speech recognition services, has signed a three year multi-million pound contract with a global financial services company to provide an automated telephony self-service platform for handling customer enquiries across Europe.
The contract is forecast to start generating revenue by the fourth quarter of the current financial year, and to reach full run rate well in excess of £1 million per annum in the first half of the next financial year.
As stated in the preliminary results announcement on 4 August 2008, Eckoh have been working with BT to create a network which will allow calls to be delivered from all major European territories to Eckoh’s call processing platform in the UK. Through the agreement this client will be the first to utilise the new capability and it underlines Eckoh’s ability to now provide cost-effective hosting facilities on a pan-European basis to major global businesses. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺