www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

January 23, 2009

Vocalcom Spain Picks Loquendo for Natural Language

January 23, 2009/ Nik Sargent

Speech technologies play an important role in the contact center for the ability to improve customer interactions and the overall experience for callers.

In a bid to improve their product portfolio, contact center solutions provider Vocalcom has partnered with Loquendo for their ASR and TTS offerings.

Loquendo (News - Alert) ASR speech recognition technology is capable of recognizing a large scale vocabulary of continuous speech, even in noisy environments, and can be used for automated directory services and voice portals.

With Loquendo TTS, developers are provided with a number of emotional and lifelike voices that can be uniquely developed to fit specific needs in a number of languages.

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Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent