Speech technologies play an important role in the contact center for the ability to improve customer interactions and the overall experience for callers.
In a bid to improve their product portfolio, contact center solutions provider Vocalcom has partnered with Loquendo for their ASR and TTS offerings.
Loquendo (News - Alert) ASR speech recognition technology is capable of recognizing a large scale vocabulary of continuous speech, even in noisy environments, and can be used for automated directory services and voice portals.
With Loquendo TTS, developers are provided with a number of emotional and lifelike voices that can be uniquely developed to fit specific needs in a number of languages.
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