Saynergy: Lifelike Speech Interaction is Born

In a bid to improve lifelike speech interactions,
Vocalcom, Umanify and Loquendo have partnered to combine their respective technologies and create a digital assistant, Saynergy.

The new offering provides advanced natural language interaction and makes it possible for enterprises to improve user experiences with lifelike speech interactions that offer another level on interaction over the limited field of context and set commands of past systems.

For contact centers, this means the ability to manage open questions from their customers and helps solve complex questions through dialogue, just as with a live agent. [click heading for more]