www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

February 06, 2009

Saynergy: Lifelike Speech Interaction is Born

February 06, 2009/ Nik Sargent

In a bid to improve lifelike speech interactions, Vocalcom, Umanify and Loquendo have partnered to combine their respective technologies and create a digital assistant, Saynergy.
The new offering provides advanced natural language interaction and makes it possible for enterprises to improve user experiences with lifelike speech interactions that offer another level on interaction over the limited field of context and set commands of past systems.
For contact centers, this means the ability to manage open questions from their customers and helps solve complex questions through dialogue, just as with a live agent. [click heading for more]

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent