www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

March 04, 2009

Message Intros New On-Demand Intelligent Voice Search Service

March 04, 2009/ Nik Sargent

Message Technologies has announced the availability of MTI Natural Chat. The new hosted on-demand service allows enterprises to add Intelligent Voice Search and natural language understanding to their customer service offerings.

MTI Natural Chat is the result of MTI’s partnership with a number of speech, Web and Artificial Intelligence-based technology companies. It is a completely hosted offering for Voice Search and natural language understanding. MTI Natural Chat allows any new or existing IVR application to incorporate a truly intelligent natural language option anywhere within the IVR call flow. This incorporation offers a number of benefits such as significant increase in call completions, reduced per-call costs, and higher caller satisfaction levels.

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent