Message Technologies has announced the availability of MTI Natural Chat. The new hosted on-demand service allows enterprises to add Intelligent Voice Search and natural language understanding to their customer service offerings.
MTI Natural Chat is the result of MTI’s partnership with a number of speech, Web and Artificial Intelligence-based technology companies. It is a completely hosted offering for Voice Search and natural language understanding. MTI Natural Chat allows any new or existing IVR application to incorporate a truly intelligent natural language option anywhere within the IVR call flow. This incorporation offers a number of benefits such as significant increase in call completions, reduced per-call costs, and higher caller satisfaction levels.