NAB selects Telstra, VeCommerce to supply speech recognition solution

Telstra and VeCommerce announced today they have sold a VeCommerce speech recognition solution to the NAB, with the technology designed to improve the bank’s telephone banking experience and ensuring customer enquiries are directed to the most appropriately skilled banker in the most efficient way.

The company led the sale and implementation of VeConnect as part of the bank’s new customer service initiative, which sees the launch of a single telephone number (136 NAB) to cover all of the bank’s customer enquiries.