www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

May 08, 2009

Australia: NAB selects VeCommerce

May 08, 2009/ Nik Sargent

Telstra and VeCommerce (a Salmat company) announced that Telstra had sold a VeCommerce speech recognition solution to National Australia Bank (NAB).

The new solution is designed to improve NAB's telephone banking experience - ensuring customer enquiries are directed to the most appropriately skilled banker in the most efficient way.

Telstra led the sale and implementation of VeConnect as part of the bank's new customer service initiative. This initiative sees the launch of a single telephone number (136 NAB) to cover all of the bank's customer enquiries. Through the use of VeConnect, an advanced Natural Language Speech Recognition application from VeCommerce, callers to NAB will be routed to more than 150 destinations within the bank by simply stating their request.

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent