Australia: NAB selects VeCommerce

Telstra and VeCommerce (a Salmat company) announced that Telstra had sold a VeCommerce speech recognition solution to National Australia Bank (NAB).

The new solution is designed to improve NAB's telephone banking experience - ensuring customer enquiries are directed to the most appropriately skilled banker in the most efficient way.

Telstra led the sale and implementation of VeConnect as part of the bank's new customer service initiative. This initiative sees the launch of a single telephone number (136 NAB) to cover all of the bank's customer enquiries. Through the use of VeConnect, an advanced Natural Language Speech Recognition application from VeCommerce, callers to NAB will be routed to more than 150 destinations within the bank by simply stating their request.