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www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.

Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

Entries in vecommerce (2)

Friday

May082009

Australia: NAB selects VeCommerce

Friday, May 8, 2009 at 5:28PM

Telstra and VeCommerce (a Salmat company) announced that Telstra had sold a VeCommerce speech recognition solution to National Australia Bank (NAB).

The new solution is designed to improve NAB's telephone banking experience - ensuring customer enquiries are directed to the most appropriately skilled banker in the most efficient way.

Telstra led the sale and implementation of VeConnect as part of the bank's new customer service initiative. This initiative sees the launch of a single telephone number (136 NAB) to cover all of the bank's customer enquiries. Through the use of VeConnect, an advanced Natural Language Speech Recognition application from VeCommerce, callers to NAB will be routed to more than 150 destinations within the bank by simply stating their request.

Nik Sargent |

NAB selects Telstra, VeCommerce to supply speech recognition solution

Thursday, March 5, 2009 at 10:33AM

Telstra and VeCommerce announced today they have sold a VeCommerce speech recognition solution to the NAB, with the technology designed to improve the bank’s telephone banking experience and ensuring customer enquiries are directed to the most appropriately skilled banker in the most efficient way.

The company led the sale and implementation of VeConnect as part of the bank’s new customer service initiative, which sees the launch of a single telephone number (136 NAB) to cover all of the bank’s customer enquiries.

Nik Sargent |