www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

June 28, 2009

NAB tests voiceprint recognition

June 28, 2009/ Nik Sargent

CUSTOMERS enrolled in National Australia Bank's new voice biometrics system for phone banking may be able to use the same system to authenticate their internet banking activities.

NAB is the first local institution to give customers an opportunity to enrol in a voiceprint recognition system, dispensing with the need to remember PINs and passwords or provide personal information when calling the bank.

NAB direct channels speech program manager Sam Jackel said voiceprints could be used as a second-factor authentication method for internet banking transactions independently verified at present via an SMS message sent to the customer's mobile phone.

Users had to open the message to retrieve a single-use passcode and enter it into the onscreen session, he said.

But, Mr Jackel said, using voiceprints would enable a simple phone call to authenticate the user against the unique voiceprint record.

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent