Avaya Inc. today announced the company has received the highest rating -- a "Strong Positive" -- in Gartner's recent "MarketScope for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2009"(1). The report evaluated leading vendors' voice response systems and applications, and rated vendors according to a number of criteria.
In the report, Gartner classified systems into two distinct platforms -- Interactive Voice Response (IVR) and Voice Portal -- and rated vendors based on evaluation criteria such as Market Understanding, Marketing Strategy, Sales Strategy and Overall Visibility. A Gartner MarketScope report provides specific guidance for users who are deploying or have deployed products or services. The report's evaluation is based on a weighted evaluation of a vendor's products in comparison with the evaluation criteria.