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« Designing Better Streets for People with Low Vision | Main | A tale of 3 names: getDesign(in) »
Friday
Oct152010

The joy of tech support!

DateFriday, October 15, 2010 at 4:47PM

Who hasn't had an experience like this?

One of the modern-day challenges of customer service is getting calls to the correctly skilled people in an organisation. There's a whole world of technology, science and design devoted to making this possible; and it is possible if an organisation will invest in it.

Does yours? 

AuthorNik Sargent | CommentPost a Comment | Reference2 References | |
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