www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Who hasn't had an experience like this?
One of the modern-day challenges of customer service is getting calls to the correctly skilled people in an organisation. There's a whole world of technology, science and design devoted to making this possible; and it is possible if an organisation will invest in it.
Does yours?
Featured Items
DAD & hostage to one of the country’s SMALLEST-biggest train fans - Full story
