www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.
Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Friday, October 15, 2010 at 4:47PM Tweet
Who hasn't had an experience like this?
One of the modern-day challenges of customer service is getting calls to the correctly skilled people in an organisation. There's a whole world of technology, science and design devoted to making this possible; and it is possible if an organisation will invest in it.
Does yours?
