www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

January 30, 2008

Vicorp Announces GA of xMP 4.4 Service Creation Environment

January 30, 2008/ Nik Sargent

Vicorp has announced General Availability of version 4.4 of its award-winning service creation environment (SCE) toolset "xMP". The tools allow graphical creation of complex speech recognition applications, as well as run-time management of dynamic voice applications and "virtual IVR" farms and deployment of multi-lingual and multi-brand services.
Version 4.4, in particular, provides improved support for load balancing and call routing, as well as greater flexibility in the handling of detailed grammar properties and concatenated audio.

January 29, 2008

Lightning-speed demonstration of building speech recognition application with service creation tool

January 29, 2008/ Nik Sargent

This quick demonstration shows the main concepts of the Vicorp xMP Director service creation tool by building a very simple call flow, which includes an agent transfer and database look-up. No coding is required, and prompts can be configured at a later date (by the VUI designer) in the xMP Studio tool.

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent