Vicorp strengthens its relationship with the US market

UK based Vicorp is delighted to announce its partnership with Newfound Communications, a US based speech solutions provider. Not only does the partnership increase Vicorp presence in the US market, but also broadens their portfolio.

Vicorp and Newfound Communications are established in their own countries, but this partnership presents both companies with exciting opportunities to extend their reach into the US and Europe.

"Our companies share the same desire to help organisations and developers deliver superior features, which enhance over-the-phone contact centre experiences for the end caller," says Craig Ashmole, Vicorp VP of Alliances and New Business.

"Newfound Communications have enabled us to extend our portfolio to offer assisted outbound IVR, voice recording and enriched self-service branding. This capability takes us ever closer to our mission to provide 100% call resolution for our customers. We are excited by the potential of this partnership."

Both Vicorp's and Newfound Communications' technology is XML based and complements one another for a richer integrated offering. Vicorp's service creation and execution environment, xMP, in conjunction with Newfound Communications' products including call recording, media mixer and outbound dialler all contribute to a stronger portfolio for both companies. In using Vicorp service creation and execution environment, xMP, Newfound Communications will now be able to pass onto their customers benefits such as editable and re-usable component technology. [click heading for more]

Vicorp wins award at SpeechTEK for its professional services

UK based Vicorp is pleased to announce that it has won the Best Professional Services category of the Speech Solution Awards at SpeechTEK 2008.
"We are delighted with our award," says Lee Cottle, COO at Vicorp. "We have been recognised in the past for our award-winning service creation and execution environment, xMP, but this is the first award for our professional services and is testament to the excellent work our team produces for our customers." [click heading for more]

Vicorp and Telesoft Technologies Partner to Speed Advanced VoiceXML Solutions to Market

Telesoft Technologies today announces a partnership with Vicorp to speed the next generation of automated self-service speech solutions to market. Vicorp's xMP products run seamlessly on Telesoft Technologies VoiceXML compliant OKEFORD Media Platform. The xMP products have a graphical interface that enables simple drag-and-drop methodology to rapidly build a voice call flows. The tools allow the flow to be quickly defined, built and tested as well as allowing for creation and re-use of a library of routines.[click heading for more]

Vicorp Announces GA of xMP 4.4 Service Creation Environment

Vicorp has announced General Availability of version 4.4 of its award-winning service creation environment (SCE) toolset "xMP". The tools allow graphical creation of complex speech recognition applications, as well as run-time management of dynamic voice applications and "virtual IVR" farms and deployment of multi-lingual and multi-brand services.

Version 4.4, in particular, provides improved support for load balancing and call routing, as well as greater flexibility in the handling of detailed grammar properties and concatenated audio.

Lightning-speed demonstration of building speech recognition application with service creation tool

This quick demonstration shows the main concepts of the Vicorp xMP Director service creation tool by building a very simple call flow, which includes an agent transfer and database look-up. No coding is required, and prompts can be configured at a later date (by the VUI designer) in the xMP Studio tool.