Towards Customer Care On Demand

Wall Street, thus far, has been less than lukewarm about Convergys’ acquisition of IVR and next-generation, contact-center specialist Intervoice on July 16th. Concern arises from the fact that the company is prepared to pay $335 million in cash when it entered the quarter with only $80 million in “cash” on its balance sheet. Indeed, even though we knew that Intervoice was “in play” with a change of management and a revamped product line, we did not count Convergys as one of the prospective buyers, partly because of its cash situation and partly because Convergys has not been tremendously active as an acquiring company of late. [click heading for more]

Intervoice Releases Voice Portal 5

Intervoice, Inc. today announced the availability of Intervoice Voice Portal 5 (IVP 5), with significant new benefits for customers of all sizes. Among the features is Multi-Channel Outbound Notification which includes SMS, email and voice alerts that provide real-time notification of time-sensitive account events, emergencies and transactions. With this version either Nuance or IBM is available for speech recognition, text-to-speech and speaker identity verification. In addition to addressing large enterprise needs for a highly scalable solution, IVP 5 is also available in an all-in-one configuration for small to midsize enterprises. [click heading for more]

Contact Solutions Selects Intervoice Voice Portal as Its VoiceXML Platform [businesswire]

Intervoice, Inc. (NASDAQ:INTV) today announced that Contact Solutions has selected Intervoice Voice Portal, a VoiceXML platform, to host voice and speech applications for its customers. This signifies an expansion of the Companies’ existing strategic relationship. Contact Solutions currently hosts thousands of ports of Intervoice’s IVR technology to service their growing customer base. As part of this announcement, the two companies have agreed to market the joint solution to existing and new customers interested in shared IVR and Voice Portal services.