Intervoice, Inc. (NASDAQ:INTV) today announced that Contact Solutions has selected Intervoice Voice Portal, a VoiceXML platform, to host voice and speech applications for its customers. This signifies an expansion of the Companies’ existing strategic relationship. Contact Solutions currently hosts thousands of ports of Intervoice’s IVR technology to service their growing customer base. As part of this announcement, the two companies have agreed to market the joint solution to existing and new customers interested in shared IVR and Voice Portal services.
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺