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www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.

Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

Entries in simulscribe (1)

Monday
Dec032007

Voice mail re-emerges with a new relevance as text or e-mail

DateMonday, December 3, 2007 at 4:55PM


With the rise of e-mail and instant text messaging, the communications workhorse of the past 30 years - voice mail - is finding itself increasingly unloved and avoided.
But new speech-recognition and transcription services are laying the foundation for a revival of voice mail, helping it become as immediate, manageable and storable as its text counterparts. Companies like SpinVox, SimulScribe and CallWave are connecting traditional voice mail in-boxes to back-end servers that analyze and transcribe messages before returning them to users within minutes in the form of text messages or e-mails. [click heading for more]

AuthorNik Sargent | Comment1 Comment | |
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