With the rise of e-mail and instant text messaging, the communications workhorse of the past 30 years - voice mail - is finding itself increasingly unloved and avoided.
But new speech-recognition and transcription services are laying the foundation for a revival of voice mail, helping it become as immediate, manageable and storable as its text counterparts. Companies like SpinVox, SimulScribe and CallWave are connecting traditional voice mail in-boxes to back-end servers that analyze and transcribe messages before returning them to users within minutes in the form of text messages or e-mails. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺