www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.
Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Saturday, January 5, 2008 at 11:37AM Tweet
Garmin International today unveiled a new portable navigator with speech recognition, allowing users to get travel directions by simply asking for them.
The nuvi 880 is Garmin’s first Global Positioning System device with speech recognition. Garmin contends the device works straight out of the box without “training” the navigator to recognize voice commands. [click heading for more]
Thursday, November 29, 2007 at 11:34AM Tweet
Thomas Cook is offering its customers an automated speech recognition service to pay their outstanding holiday balances.
Thomas Cook is using a system from Fluency Voice Technology.
It has deployed the Fluency VSA speech recognition application suite to provide an automated service that enables its holiday customers to pay the outstanding balances on their holiday at any time of the day.
Holiday balance payment calls were identified by Thomas Cook as straightforward transactions that could be automated using speech recognition technology, freeing up agents for more complex, time-consuming enquiries. [click heading for more]
