Fluency Voice Technology, (www.fluencyvoice.com) the packaged speech recognition company, today announced that Thomas Cook has deployed the Fluency VSA™ speech recognition application suite to provide an automated service that enables its holiday customers to pay the outstanding balances on their holiday at any time of the day.
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺