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Friday
Nov232007

Voice recognition for VW financial

DateFriday, November 23, 2007 at 10:34AM

Volkswagen Financial Services AG (VWFS) has successfully transitioned to new automated self-service voice portal technology, achieving over 90 per cent customer satisfaction rates. Previously, all VWFS customers needing to conduct business over the phone and get answers to simple queries were directed to a single contact number served by call centre agents. [click heading for more]

AuthorNik Sargent | CommentPost a Comment | |
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