Apptera, a provider of technology for mobile advertising, search & commerce, has selected Envox OnDemand to power its "In-Call" solutions. Apptera will reportedly move its existing "In-Call" customers to Envox OnDemand and will use the solution for all of its customers in the future. Apptera's services are provided In-Call, at the exact moment a customer is interacting with a business over the phone, and are popular with companies that want to monetize their call traffic and automate many of the routine tasks of managing customer requests for information and order processing. All these Apptera's In-Call solutions are now available on Envox OnDemand. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺