www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Markham, Ontario, Phoenix, Arizona and Westborough, Massachusetts – (October 20, 2008) – Enghouse Systems Limited (TSX: ESL), today announced its acquisition of the business and assets of Envox Group AB. The acquisition was completed by Enghouse and certain of its subsidiaries including Syntellect Inc., for a purchase price of US$14,000,000, subject to certain adjustments. Envox’s annual revenues are approximately US$16,000,000.
Envox Worldwide today announced that the Envox Communications Development Platform 7 is being used by researchers at Boston Medical Center (BMC) to deliver cutting edge care to patients with chronic health conditions. The BMC team has developed Envox 7-based automated phone-based information systems that monitor the health of patients with chronic conditions such as diabetes and obesity; screen patients for healthcare issues; and help patients take better care of themselves. [click heading for more]
Envox Worldwide today announced that it has been selected by Sinclair Oil Corporation, an independent oil company with distribution throughout the plains and mountain states, to provide interactive voice response (IVR) capabilities for the company's customer service operations. Sinclair chose a next-generation Envox voice solution to replace its proprietary Periphonics system and enable them to leverage new technologies to offer customers better service today, and in the future. [click heading for more]
Envox Worldwide today announced that Envox 7,the company's open, standards-based communications development platform,has been selected by Technology Marketing Corporation's InternetTelephony magazine as a 2007 Product of the Year. Envox 7 is an open, standards-based platform with integratedapplication development and management components that significantly reducethe time, cost and complexity of deploying voice and IP communicationssolutions. Envox 7 combines comprehensive support for traditional voicecommunication with the industry's most complete support for IPcommunication, including IP telephony, video messaging, SMS, and e-mail. [click heading for more]
Apptera, a provider of technology for mobile advertising, search & commerce, has selected Envox OnDemand to power its "In-Call" solutions. Apptera will reportedly move its existing "In-Call" customers to Envox OnDemand and will use the solution for all of its customers in the future. Apptera's services are provided In-Call, at the exact moment a customer is interacting with a business over the phone, and are popular with companies that want to monetize their call traffic and automate many of the routine tasks of managing customer requests for information and order processing. All these Apptera's In-Call solutions are now available on Envox OnDemand. [click heading for more]
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