Allied Irish Bank’s Speech Recognition Deployment is Shortlisted in the FST Awards

Allied Irish Bank (AIB) has been shortlisted in the 2009 Financial Sector Technology awards for the much coveted Best Use of IT in Retail Banking award category. AIB has deployed a speech recognition solution for its high-value Relationship Managed customers. The solution, which is the single largest speech recognition deployment in Ireland, has greatly enhanced the customer experience by eliminating layers of IVR touchtone procedures, speeding up the process of reaching the intended person or function. Developed by SpeechStorm and implemented by eircom, the hosted solution has allowed in-branch staff to focus more on value-add activities and reduced the load on contact centre staff. [click heading for more]

Resolvity Receives 2008 Speech Technology Excellence Award

Resolvity, Inc. announced today that its Speech Application Platform received the Speech Technology Excellence Award for 2008 presented by TMC's Customer Interaction Solutions magazine.

The Platform consists of a sophisticated Artificial Intelligence runtime, a state-of-the-art Dialog Server, in-depth management reporting, and a framework for seamless integration with call center systems. The Platform is fully standards compliant and is certified to interoperate with most popular Voice XML platforms and speech recognition engines. The Platform has been designed with a focus towards developing solutions that are complex from a customer interaction standpoint and that require frequent "near real-time" modifications to respond to constantly changing business requirements. [click heading for more]

Vicorp wins award at SpeechTEK for its professional services

UK based Vicorp is pleased to announce that it has won the Best Professional Services category of the Speech Solution Awards at SpeechTEK 2008.
"We are delighted with our award," says Lee Cottle, COO at Vicorp. "We have been recognised in the past for our award-winning service creation and execution environment, xMP, but this is the first award for our professional services and is testament to the excellent work our team produces for our customers." [click heading for more]

Loquendo Receives 2008 Frost & Sullivan European Telematics and Infotainment Emerging Company of the Year Award

The 2008 Frost & Sullivan European Telematics and Infotainment Emerging Company of the Year Award is presented to Loquendo. From being a key supplier of automatic speech recognition (ASR) and text to speech (TTS) solutions to the telephony market, Loquendo has emerged as a major participant in the car navigation and portable navigation devices (PND) market in Europe[click heading for more]