www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

April 11, 2008

Envox displaces Periphonics at Sinclair Oil

April 11, 2008/ Nik Sargent

Envox Worldwide today announced that it has been selected by Sinclair Oil Corporation, an independent oil company with distribution throughout the plains and mountain states, to provide interactive voice response (IVR) capabilities for the company's customer service operations. Sinclair chose a next-generation Envox voice solution to replace its proprietary Periphonics system and enable them to leverage new technologies to offer customers better service today, and in the future. [click heading for more]

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent