Nortel customers upbeat but anxious

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Nortel customers remain optimistic despite the company's precarious situation, officials of Nortel's largest enterprise user group said this week.

Speaking for the Global Connect conference in Pittsburgh, leaders of theInternational Nortel Network User Association (INNUA)said the general tone among customers was upbeat despite the company filing for Chapter 11 bankruptcy protection early this year. But attendance at Global Connect is down about 40% from last year.

Nortel Networks bankruptcy leaves Games organisers facing potential hurdle

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[nik's note: this is big news but it's been expected for some time now... Nortel has such a large footprint it's hard to see how it could have all gone so horribly wrong. Can Nortel make a last dicth attempt to put its house in order? And even if it can, what is thing going to mean for its product roadmaps and internal investment? I think we all wait with baited breath...]

Nortel Networks, one of the leading sponsors of the 2012 London Olympics, filed for Chapter 11 bankruptcy protection yesterday, leaving organisers in the dark about the telecoms equipment maker’s participation in the Games.

Nortel, one of Canada’s biggest companies, is due to supply BT with the equipment to provide internet access, call centres and fixed phones for the Olympic site. In a filing with a Delaware bankruptcy court yesterday, Nortel said that it needed a break from its creditors to reorganise the company. It had been due to make a $107 million (£73.3 million) interest payment on loans today.

The Canadian Government immediately promised C$30 million (£16.5 million) in short-term financing for Nortel, which employs 32,000 people, mainly in Ottawa.
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Envox displaces Periphonics at Sinclair Oil

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Envox Worldwide today announced that it has been selected by Sinclair Oil Corporation, an independent oil company with distribution throughout the plains and mountain states, to provide interactive voice response (IVR) capabilities for the company's customer service operations. Sinclair chose a next-generation Envox voice solution to replace its proprietary Periphonics system and enable them to leverage new technologies to offer customers better service today, and in the future. [click heading for more]

Nortel to Resell VoiceObjects Phone Application Server Software

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VoiceObjects and Nortel announced today that Nortel has become a worldwide reseller of the award-winning VoiceObjects phone application server software suite and associated VoiceObjects services. The suite includes the VoiceObjects Server phone application server, the VoiceObjects Analyzer drill-down analytics tool, and the VoiceObjects Desktop service creation environment. [click heading for more]