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www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.

Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

Entries in nortel (5)

Sunday
Jun282009

Nortel customers upbeat but anxious

Nortel customers remain optimistic despite the company's precarious situation, officials of Nortel's largest enterprise user group said this week.

Speaking for the Global Connect conference in Pittsburgh, leaders of theInternational Nortel Network User Association (INNUA)said the general tone among customers was upbeat despite the company filing for Chapter 11 bankruptcy protection early this year. But attendance at Global Connect is down about 40% from last year.

Friday
Feb132009

PSS Announces Special Program to Help Nortel's Customers

PSS, a provider of contact center infrastructure and applications, has announced a special program to guarantee the availability of 24x7x365 maintenance and support for Nortel interactive voice response (IVR), CTI (News - Alert), and private branch exchange (PBX) systems for several years. [click heading for more]

Thursday
Jan152009

Nortel Networks bankruptcy leaves Games organisers facing potential hurdle

[nik's note: this is big news but it's been expected for some time now... Nortel has such a large footprint it's hard to see how it could have all gone so horribly wrong. Can Nortel make a last dicth attempt to put its house in order? And even if it can, what is thing going to mean for its product roadmaps and internal investment? I think we all wait with baited breath...]

Nortel Networks, one of the leading sponsors of the 2012 London Olympics, filed for Chapter 11 bankruptcy protection yesterday, leaving organisers in the dark about the telecoms equipment maker’s participation in the Games.

Nortel, one of Canada’s biggest companies, is due to supply BT with the equipment to provide internet access, call centres and fixed phones for the Olympic site. In a filing with a Delaware bankruptcy court yesterday, Nortel said that it needed a break from its creditors to reorganise the company. It had been due to make a $107 million (£73.3 million) interest payment on loans today.

The Canadian Government immediately promised C$30 million (£16.5 million) in short-term financing for Nortel, which employs 32,000 people, mainly in Ottawa.
[click heading for more]

Friday
Apr112008

Envox displaces Periphonics at Sinclair Oil

Envox Worldwide today announced that it has been selected by Sinclair Oil Corporation, an independent oil company with distribution throughout the plains and mountain states, to provide interactive voice response (IVR) capabilities for the company's customer service operations. Sinclair chose a next-generation Envox voice solution to replace its proprietary Periphonics system and enable them to leverage new technologies to offer customers better service today, and in the future. [click heading for more]

Thursday
Dec062007

Nortel to Resell VoiceObjects Phone Application Server Software

VoiceObjects and Nortel announced today that Nortel has become a worldwide reseller of the award-winning VoiceObjects phone application server software suite and associated VoiceObjects services. The suite includes the VoiceObjects Server phone application server, the VoiceObjects Analyzer drill-down analytics tool, and the VoiceObjects Desktop service creation environment. [click heading for more]