The Northern Devon Healthcare Trust (NDHT) is using a speech recognition solution from Telephonetics VIP, to answer external calls at busy times. Callers are politely answered by a speech driven automated call routing product and simply need to say the name of the person, department or ward they require to be connected to, quickly, and without the need for human intervention. This relieves pressure on switchboard operators and makes them available to deal with more complex enquiries.[click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺