Northern Devon Healthcare Trust reduces call waiting times with speech recognition from Telephonetics VIP

The Northern Devon Healthcare Trust (NDHT) is using a speech recognition solution from Telephonetics VIP, to answer external calls at busy times. Callers are politely answered by a speech driven automated call routing product and simply need to say the name of the person, department or ward they require to be connected to, quickly, and without the need for human intervention. This relieves pressure on switchboard operators and makes them available to deal with more complex enquiries.[click heading for more]