LumenVox today announced that it has achieved interoperability validation of its Speech Engine on the BroadSoft BroadWorks® VoIP application platform. BroadSoft's application software enables service providers to deliver hosted PBX, mobile PBX and SIP and IP business trunking services.
BroadSoft’s service provider customers can now use speech recognition technology in conjunction with BroadWorks for enhanced customer service and better business efficiency. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺