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www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.

Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

Entries in lumenvox (5)

Wednesday
Sep242008

VoiceXML Browser Brings Speech Recognition to Millions of Asterisk Users LumenVox Speech Recognition Software Integrated in I6NET's VXI* 3.1

I6NET announced today the release of VXI* 3.1. VXI* enables thousands of existing VXML applications to run on the Asterisk PBX platform, and new speech recognition solutions to be built affordably.
"The release of VXI*, powered by the LumenVox Speech Engine, allows the large pool of VXML developers to run existing speech applications on the Asterisk platform or to develop new ones that are standards-based," commented Bill Meisel, president of TMA Associates and Publisher & Editor of Speech Strategy News. "The widespread use of the Asterisk platform presents an opportunity for VoiceXML developers to increase adoption of speech solutions in cost-sensitive markets. And who isn't sensitive to cost?" [click heading for more]

Tuesday
Aug192008

LumenVox Deploys At General Motors

San Diego-based LUmenVox, a provider of speech recognition software, announced this morning that it has successfully implemented the firm's speech recongition software in a General Motors product. According to LumenVox, its product has been implemented as part of a speech-enabled, in-car voice dialing systems for GM's ChevyStar product, in Venezuela, Columbia, and Ecuador. GM's ChevyStar is a in-panel car security system and hands-free dialing device. Financial impact of the design win was not disclosed. LumenVox said the deal came as part of a product designed by Redmond Software, a software and systems integrator.

Thursday
May222008

LumenVox Speech Engine Achieves Compliance with BroadSoft’s BroadWorks® Platform

LumenVox today announced that it has achieved interoperability validation of its Speech Engine on the BroadSoft BroadWorks® VoIP application platform. BroadSoft's application software enables service providers to deliver hosted PBX, mobile PBX and SIP and IP business trunking services.

BroadSoft’s service provider customers can now use speech recognition technology in conjunction with BroadWorks for enhanced customer service and better business efficiency. [click heading for more]

Tuesday
May062008

Active Voice Chooses LumenVox Speech Recognition for SPEAK Solution

Active Voice, LLC, and LumenVox, today announced the availability of Active Voice SPEAK, an advanced speech-enabled auto attendant designed specifically for the small and mid-sized business environment (SMBs) and the mobile workforce.[click heading for more]

Wednesday
Mar122008

LumenVox Speech Engine Now Rated "Avaya Compliant"

LumenVox today announced that its Speech Engine is compliant with Interactive Response (IR) and Voice Portal solutions from Avaya.

The Speech Engine is now compliance-tested by Avaya for compatibility with: Avaya Communication Manager 4.0 with Voice Portal 4.0 and IR 3.0. [click heading for more]