www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Syntellect has launched Syntellect Communications Portal Version 7.2.
Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year.
Markham, Ontario, Phoenix, Arizona and Westborough, Massachusetts – (October 20, 2008) – Enghouse Systems Limited (TSX: ESL), today announced its acquisition of the business and assets of Envox Group AB. The acquisition was completed by Enghouse and certain of its subsidiaries including Syntellect Inc., for a purchase price of US$14,000,000, subject to certain adjustments. Envox’s annual revenues are approximately US$16,000,000.
Syntellect Limited, a division of Enghouse Systems Limited (TSX: ESL), announced today that it has acquired Fluency Voice Technology Ltd. of London, England.
Founded in 2001, privately held Fluency provides on-premise and hosted packaged speech recognition solutions for call centers to improve customer service and significantly reduce costs. Based in London, England and with a sales office in Boston, Massachusetts, Fluency has approximately 27 employees. [click heading for more]
Nationwide Mutual Insurance Company has implemented Voiyager Dynamic Application Discovery, an application testing solution that addresses comprehensive testing and quality assurance demands while dramatically reducing the time and effort required to design, deploy and maintain VoiceXML applications.
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