www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

June 28, 2009

Avaya Receives Highest Rating in Report on IVR Systems and Enterprise Voice Portals by Gartner

June 28, 2009/ Nik Sargent

Avaya Inc. today announced the company has received the highest rating -- a "Strong Positive" -- in Gartner's recent "MarketScope for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2009"(1). The report evaluated leading vendors' voice response systems and applications, and rated vendors according to a number of criteria.

In the report, Gartner classified systems into two distinct platforms -- Interactive Voice Response (IVR) and Voice Portal -- and rated vendors based on evaluation criteria such as Market Understanding, Marketing Strategy, Sales Strategy and Overall Visibility. A Gartner MarketScope report provides specific guidance for users who are deploying or have deployed products or services. The report's evaluation is based on a weighted evaluation of a vendor's products in comparison with the evaluation criteria.

February 26, 2008

Holly Connects Positioned in Visionary Quadrant for the Report of IVR Systems and Enterprise Voice Portals 2008

February 26, 2008/ Nik Sargent

Holly Connects today announced it has been positioned by market research firm Gartner, Inc. in the Visionaries quadrant of its report, “Magic Quadrant for IVR Systems and Enterprise Voice Portals 2008” published February 18, 2008 and authored by Gartner analysts Steve Cramoysan and Rich Costello.
The Gartner report identifies Holly’s core market as “large and/or global organizations with a requirement to service diverse telephony applications for multiple business units” and mentioned the strength of the Holly Voice Platform as a “carrier-grade, scalable, distributed, software-only platform with strict adherence to industry standards”.[click heading for more]

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent