Avaya Receives Highest Rating in Report on IVR Systems and Enterprise Voice Portals by Gartner

Avaya Inc. today announced the company has received the highest rating -- a "Strong Positive" -- in Gartner's recent "MarketScope for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2009"(1). The report evaluated leading vendors' voice response systems and applications, and rated vendors according to a number of criteria.

In the report, Gartner classified systems into two distinct platforms -- Interactive Voice Response (IVR) and Voice Portal -- and rated vendors based on evaluation criteria such as Market Understanding, Marketing Strategy, Sales Strategy and Overall Visibility. A Gartner MarketScope report provides specific guidance for users who are deploying or have deployed products or services. The report's evaluation is based on a weighted evaluation of a vendor's products in comparison with the evaluation criteria.

Avaya Unified Communications Boost Employee Productivity and Safety With Freedom of Speech

Avaya Unified Messaging Now Includes a Speech-Enabled User Interface to All Messages, Calendars, Tasks, and More -- at No Additional Cost. Avaya Modular Messaging 4.0 now includes the Avaya one-X® Speech interface to a personal assistant, providing hands-free access to calling and conferencing capabilities, voice, email and fax messaging, enterprise directories and databases, calendars, contacts and task lists -- from any telephone. Avaya one-X Speech helps improve responsiveness and safety for employees on the road by eliminating the need to read messages or to text-while-driving. [click heading for more]

LumenVox Speech Engine Now Rated "Avaya Compliant"

LumenVox today announced that its Speech Engine is compliant with Interactive Response (IR) and Voice Portal solutions from Avaya.

The Speech Engine is now compliance-tested by Avaya for compatibility with: Avaya Communication Manager 4.0 with Voice Portal 4.0 and IR 3.0. [click heading for more]